Projet d’étude en santé ACFA
February 19, 2025
A Virtual Assistant Available 24/7 on cbep.ca
We are pleased to announce the launch of our virtual assistant on cbep.ca. Available 24 hours a day, 7 days a week, it answers your questions and helps you with your requests quickly and easily.
Starting today, visitors to cbep.ca can access a virtual assistant designed to simplify interactions with the Centre. Whether you need information about our services, volunteer procedures, schedules, or step-by-step guidance for a specific process, our assistant is here to direct you instantly.
What the assistant can do for you
Answer frequently asked questions about our services and activities.
Guide you step-by-step through procedures (registrations, requests, forms).
Point you to useful resources and site pages (documents, contacts).
Record a request and, if necessary, forward the message to a staff member.
Explain how to make an appointment or how to contact us by phone or email.
How to use it
Go to cbep.ca.
Click the chat widget at the bottom right of the page (or the “Assistant” button).
Ask your question in simple language — the assistant will respond immediately.
If your question requires human intervention, indicate that and a team member will contact you.
Privacy and security
Conversations with the assistant may be recorded to improve service quality. Please do not share sensitive information (card numbers, highly confidential medical data, etc.) via the chat. If your request contains sensitive personal data, prefer to contact us directly by phone or email.
Why this service
Our goal is to make access to information faster and more efficient. The virtual assistant complements our team by handling common requests and allowing staff to focus on cases requiring human attention.
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