{"id":1736,"date":"2025-09-23T22:06:04","date_gmt":"2025-09-23T22:06:04","guid":{"rendered":"https:\/\/cbep.ca\/?p=1736"},"modified":"2025-09-23T22:10:42","modified_gmt":"2025-09-23T22:10:42","slug":"notre-assistant-virtuel-24h","status":"publish","type":"post","link":"https:\/\/cbep.ca\/fr\/2025\/09\/23\/notre-assistant-virtuel-24h\/","title":{"rendered":"A Virtual Assistant Available 24\/7 on cbep.ca"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1736\" class=\"elementor elementor-1736\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ff4d76 e-con-full e-flex e-con e-parent\" data-id=\"7ff4d76\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ec11b2d e-con-full e-flex e-con e-child\" data-id=\"ec11b2d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-796c95d elementor-widget elementor-widget-image\" data-id=\"796c95d\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/cbep.ca\/wp-content\/uploads\/2024\/12\/male-avatar.png\" class=\"attachment-large size-large wp-image-587\" alt=\"\" srcset=\"https:\/\/cbep.ca\/wp-content\/uploads\/2024\/12\/male-avatar.png 600w, https:\/\/cbep.ca\/wp-content\/uploads\/2024\/12\/male-avatar-500x500.png 500w, https:\/\/cbep.ca\/wp-content\/uploads\/2024\/12\/male-avatar-300x300.png 300w, https:\/\/cbep.ca\/wp-content\/uploads\/2024\/12\/male-avatar-150x150.png 150w, https:\/\/cbep.ca\/wp-content\/uploads\/2024\/12\/male-avatar-75x75.png 75w, https:\/\/cbep.ca\/wp-content\/uploads\/2024\/12\/male-avatar-480x480.png 480w\" sizes=\"(max-width:767px) 480px, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bcf6de5 e-con-full e-flex e-con e-child\" data-id=\"bcf6de5\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d29d9c7 e-con-full e-flex e-con e-child\" data-id=\"d29d9c7\" data-element_type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8307a6e elementor-widget elementor-widget-heading\" data-id=\"8307a6e\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A Virtual Assistant Available 24\/7 on cbep.ca<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16f8994 elementor-widget elementor-widget-text-editor\" data-id=\"16f8994\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"body wyn-wysiwyg\"><p>We are pleased to announce the launch of our virtual assistant on cbep.ca. Available 24 hours a day, 7 days a week, it answers your questions and helps you with your requests quickly and easily.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4860072 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4860072\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-87c249b\" data-id=\"87c249b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fc4d534 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"fc4d534\" data-element_type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e2240dc\" data-id=\"e2240dc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ebf096c elementor-widget elementor-widget-text-editor\" data-id=\"ebf096c\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"427\" data-end=\"722\">Starting today, visitors to cbep.ca can access a virtual assistant designed to simplify interactions with the Centre. Whether you need information about our services, volunteer procedures, schedules, or step-by-step guidance for a specific process, our assistant is here to direct you instantly.<\/p><p data-start=\"724\" data-end=\"760\"><strong>What the assistant can do for you<\/strong><\/p><ul data-start=\"761\" data-end=\"1141\"><li data-start=\"761\" data-end=\"833\"><p data-start=\"763\" data-end=\"833\">Answer frequently asked questions about our services and activities.<\/p><\/li><li data-start=\"834\" data-end=\"913\"><p data-start=\"836\" data-end=\"913\">Guide you step-by-step through procedures (registrations, requests, forms).<\/p><\/li><li data-start=\"914\" data-end=\"985\"><p data-start=\"916\" data-end=\"985\">Point you to useful resources and site pages (documents, contacts).<\/p><\/li><li data-start=\"986\" data-end=\"1064\"><p data-start=\"988\" data-end=\"1064\">Record a request and, if necessary, forward the message to a staff member.<\/p><\/li><li data-start=\"1065\" data-end=\"1141\"><p data-start=\"1067\" data-end=\"1141\">Explain how to make an appointment or how to contact us by phone or email.<\/p><\/li><\/ul><p data-start=\"1143\" data-end=\"1159\"><strong>How to use it<\/strong><\/p><ol data-start=\"1160\" data-end=\"1450\"><li data-start=\"1160\" data-end=\"1179\"><p data-start=\"1163\" data-end=\"1179\">Go to cbep.ca.<\/p><\/li><li data-start=\"1180\" data-end=\"1267\"><p data-start=\"1183\" data-end=\"1267\">Click the chat widget at the bottom right of the page (or the \u201cAssistant\u201d button).<\/p><\/li><li data-start=\"1268\" data-end=\"1351\"><p data-start=\"1271\" data-end=\"1351\">Ask your question in simple language \u2014 the assistant will respond immediately.<\/p><\/li><li data-start=\"1352\" data-end=\"1450\"><p data-start=\"1355\" data-end=\"1450\">If your question requires human intervention, indicate that and a team member will contact you.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3fb921f\" data-id=\"3fb921f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5549a8 elementor-widget elementor-widget-text-editor\" data-id=\"a5549a8\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1452\" data-end=\"1475\"><strong>Privacy and security<\/strong><\/p><p data-start=\"1476\" data-end=\"1762\">Conversations with the assistant may be recorded to improve service quality. Please do not share sensitive information (card numbers, highly confidential medical data, etc.) via the chat. If your request contains sensitive personal data, prefer to contact us directly by phone or email.<\/p><p data-start=\"1764\" data-end=\"1783\"><strong>Why this service<\/strong><\/p><p data-start=\"1784\" data-end=\"1987\">Our goal is to make access to information faster and more efficient. The virtual assistant complements our team by handling common requests and allowing staff to focus on cases requiring human attention.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>A Virtual Assistant Available 24\/7 on cbep.ca We are pleased to announce the launch of our virtual assistant on cbep.ca. Available 24 hours a day, 7<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>","protected":false},"author":1,"featured_media":1207,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"give_campaign_id":0,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1736","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/cbep.ca\/fr\/wp-json\/wp\/v2\/posts\/1736","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cbep.ca\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cbep.ca\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cbep.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cbep.ca\/fr\/wp-json\/wp\/v2\/comments?post=1736"}],"version-history":[{"count":6,"href":"https:\/\/cbep.ca\/fr\/wp-json\/wp\/v2\/posts\/1736\/revisions"}],"predecessor-version":[{"id":1743,"href":"https:\/\/cbep.ca\/fr\/wp-json\/wp\/v2\/posts\/1736\/revisions\/1743"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cbep.ca\/fr\/wp-json\/wp\/v2\/media\/1207"}],"wp:attachment":[{"href":"https:\/\/cbep.ca\/fr\/wp-json\/wp\/v2\/media?parent=1736"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cbep.ca\/fr\/wp-json\/wp\/v2\/categories?post=1736"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cbep.ca\/fr\/wp-json\/wp\/v2\/tags?post=1736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}